Terms and Conditions

The entire content of this website is based upon the opinions of Go Superfoods, unless otherwise stated and is strictly intended for the sharing of information, knowledge, published scientific opinions, and the experience of the Go Superfoods community. It is not intended to diagnose, treat, cure, or prevent any disease and does not offer any form of medical advice or medical treatment. Go Superfoods Ltd encourages you to research health care recommendations and consult a qualified healthcare professional. If you are pregnant, taking medication or have a medical condition, please ensure to consult a health care professional prior to consuming our products.

While we strive to keep our website information up to date and correct, we make no representations of any kind, express or implied, about the completeness, accuracy, suitability or reliability with respect to the website or the information, products, services, or related graphics and images contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Our products should not be used as a substitute or food replacement; they should simply be used alongside, and in addition to, a healthy and well-balanced diet. We, under no circumstance, make any warranty as to the results that may be obtained by using the products found on this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. The inclusion of any links to other websites does not imply a recommendation or endorsement of the views expressed on those websites.

TERMS and Conditions

By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below and to Go Superfoods Privacy Policy.

We know that Terms & Conditions can be rather long and confusing, so if you are unsure about anything then please do not hesitate to get in touch with us via the details given in the “Contact Us” section of our website.

Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to our service. By registering with Go Superfoods, you accept that your email address may be used to supply you with such information.

You will not automatically receive email-marketing communications from Go Superfoods Ltd by creating an account or making a purchase through our website. You can actively choose the option to receive email-marketing communications from Go Superfoods, and you have the option to opt-out of these communications at any time if you change your mind.

1. The Contract Between us

1.1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.

1.2 Our acceptance of your order brings into existence a legally binding contract between us. Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify DO NOT use this site .

1.3 By ordering on this website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract. 

2. Price and delivery charges

2.1 The prices payable for goods that you order are as set out in our website.

2.2 All of our charges are in UK Pounds – any other currency displayed on the site is for comparison only. You will be billed in UK Pounds and if you purchase from outside the UK currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.

2.3 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website with further information available here.

2.4 You are responsible for inputting the correct shipping address when processing your order. 

2.5 We aim to dispatch orders as soon as possible once they have been processed.

2.6 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract. To cancel you must notify us by e-mail to our e-mail address. Once you have notified us that you are cancelling your contract, we will re-credit your account as soon as possible and in any event withinᅠ7 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition (including the packaging) they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

2.7 If the shipping address provided is incorrect and subsequently, the parcel is returned to our returns address – there will be an additional shipping charge to send out the parcel again.

3. Delivery of goods to you

3.1 We only deliver to UK Mainland.

3.2 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate. Delivery will be made as soon as possible after your order is accepted and in any event withinᅠ7 days of your order.

3.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

3.4 It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods. If no one is at the address when the delivery is attempted the goods will be retained by our courier partner. We will leave notification of delivery and you will have the option to rearrange delivery if the goods have failed to be delivered.

3.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

3.6 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

3.7 In the event where a shipment has been marked as delivered but has not been received, you must notify us by email within 7 days from the date of delivery. After this time we cannot investigate with the courier and so are unable to make a claim or provide a refund.

3.8 In the event where the address provided was incorrect and our courier was unable to deliver the parcel – we will issue a refund only if the parcel is returned to us. This refund will exclude the cost for shipping. If you would like the parcel re-delivered, you will be responsible to pay an additional shipment cost to the correct shipment address. This cost will be invoiced directly from Go Superfoods Ltd and will have to be paid prior to dispatch.

3.9 Go Superfoods make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

3.10 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


4. Methods of payment

4.1 Payment may be made by debit card, credit card, or PayPal.

4.2 The debit and credit cards that we accept, are those listed on our website on the date of which your order is placed.

4.3 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order at the time your order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

5. Defective / Faulty Goods

5.1 We guarantee that our goods are of high quality. You must inspect the goods and notify us promptly in writing or by email of any dissatisfaction with your order. We will fully refund the price of any goods that do not meet your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 30 days of delivery of the goods.

6. Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity,ᅠplease notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.

6.2 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.

6.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6.5 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.

6.6 In addition to clause 11, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control.

6.7 If any part of these terms and conditions is unenforceable (including any provision in which we exclude or liability to you) the enforceability of any other part of these conditions will not be affected.

7. Notices

7.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact email address and all notices from us to you will be displayed on our website from to time.

7.2 The information provided on this website does not seek to diagnose disease, or to replace medical advice. Proper medical advice should be sought in the first instance. Please exercise caution when taking nutritional supplements and herbal remedies, if the products you wish to purchase have been recommended by your practitioner, it is important to disclose your full medical history and current medication details to avoid potential contra-indications. Please ask your doctor or pharmacist for advice.

8. Privacy Policy

8.1 You acknowledge and agree to be bound by the terms of our privacy policy.

8.2 Your privacy is at our upmost importance. The personal information that you give us is held with professionalism, care and security. We do not sell or release this information to third parties for their marketing purposes unless you agree otherwise. For more information about how we handle and use your data, please refer to our Privacy Policy below.

8.3 At the time of your registration you will set a password. You are entirely responsible if you do not maintain the confidentiality of your password. You are responsible for all orders placed with us or information given to us under your e-mail address. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

8.4 Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

9. Entire Agreement

9.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.

9.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website.

9.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

10. Events beyonD our control

Go Superfoods will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, break down of systems or network access, flood, fire, explosion or accident.

11. Customer Complaints

If you are unhappy with the quality or condition of any products you have purchased from Go Superfoods, please address any complaints directly to our team via email at social@greenorigins.evmk.dev.

12. JurisDiction

These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, shall be governed by and construed in accordance with the law of England and Wales.

13. General

13.1 If any of these Terms and Conditions are held by any court of law to be unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

13.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times the property of Go Superfoods Ltd or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Greenorigins.com, and you may not otherwise copy, reproduce, publish, display, distribute, commercially exploit, use or create imitative works of any content on the rhealsuperfoods.com website without our prior written permission.

13.3 It is your responsibility to check product labels and ensure that the ingredients and nutritional contents are suitable for your diet or allergy restrictions.

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