Delivery Policy

3.1 Delivery will be made as soon as possible after your order is accepted and within 7 days of your order.

We make every effort to fulfil your order on the same day providing the order is placed before 3 pm, however we cannot always guarantee this. Orders placed on a Friday will be dispatched as normal, however delivery only takes place on business days. Business day means Monday to Friday, except holidays.

Please note we do not ship on Saturdays or Sundays and we do not offer a Saturday delivery service.

Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.

3.2 Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3.3 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods. If no one is at the address when the delivery is attempted the goods will be retained by our courier partner. We will leave notification of delivery and you will have the option to rearrange delivery if the goods have failed to be delivered.

3.4 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

3.5  In the event where a shipment has been marked as delivered but has not been received, you must notify us by email within 7 days from the date of delivery. After this time we cannot investigate with the courier and so are unable to make a claim or provide a refund.